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7 x 24 emergency support means what it says. If you are in trouble after hours or on the weekend, SCI is there. A real person answers your call and connects you to an expert. The average response time is less than 30 minutes.
If you call and ask how to run a report on the weekend you are asked to call back on Monday because you are not in trouble. However, during 9am-5pm Eastern Standard Time, you can be trained at no charge if it takes less than 15 minutes.
Software Creations mission statement, "Keep the client's operation up and running 7 days a week 24 hours a day with software that is solid, friendly, innovative, and ever improving."
To that end, we offer the most advanced Web Based software application for the industry that meets the criteria of such organizations as TSA and is the only software vendor that steps up to the plate of 7 x24 support.
SCI hires support staff that have worked in spas and salons that use SCI products. The support staff is in a position to understand your issues and respond appropriately.
With our strategic partners, we become your IT partners! This saves you salaries of $35k - $100k per year at a fraction of the cost.
Our business is your business and we take it seriously. |
