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| PRODUCT FEATURES AND PRICES | |||||||
| Pricing - All Inclusive Except Credit Card Integration, Auto Confirmations, and Smart Phones 10/11 | |||||||
| Installation Fees Up Front and Monthly Fees Based on Size of Facility |
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| 1 Person Facility |
2-3 Person Facility |
4-6 Person Facility |
7-9 Person Facility |
10-15 Person Facility | 15+Person Facility |
Chain/Enterprise | Smart Phone |
| $125 $79/month |
$200 $125/month |
$500 $145/month |
$750 $225/month |
$1000 $325/month |
By Quote By Quote |
By quote By Quote |
n/a $5/mo/ea |
| Virtual Spa & Salon - Front Desk | Current Use | Interest | Competition | Comments | |
| CONTROL CENTER | Y/N | Y/N | Y/N | ||
| ¶ | Starting Procedure - Touch ONE button to pull clients who have an appointment "today" into the Control Center. Along with a Sales Ticket generated from the Appointment Book | ||||
| ¶ | Check-In - Touch "Check-In" the client name automatically turns Green and shows a brief client profile and sales history. Recognize the client by her picture and take action on the notes based on client preferences i.e two sugars one cream for coffee. Send note to Technician it is her birthday | ||||
| ¶ | Verify - If there are smart phones, tablets or computer stations on the Work Floor, "Verify" allows the stylists to Verify each service as they are completed. Serves to also locate where the client is in the salon/spa | ||||
| ¶ | Add Item – Products and Services can be Added to the existing Sales Ticket from the Floor Computers, smart phone or tablet as well as Front Desk | ||||
| ¶ | Price – Make price changes to the sales ticket before check-out from the work floor or front desk | ||||
| ¶ | Tech - Make Technician Changes to the Sales Ticket Before Check-Out from the work floor or front desk | ||||
| ¶ | Cancel – Cancels One or More Items on the Sales Ticket Before Check-Out from the work floor or front desk | ||||
| ¶ | Color – 28 Different Colors used to denote a specific client situation such as Running Late, Must Pay Cash, See note and wish a happy birthday, etc. | ||||
| ¶ | Checkout Note – Staff Members can Place a Note that Pops Up at Point of Sale to alert Front Desk Staff or change colors to alert everyone to read the note | ||||
| ¶ | More Information – Chemical Service Formulas, Permanent Comments. 12 forms available. | ||||
| ¶ | Ability to Link More Information to a user defined PDF forms. Create a salon/spa specific PDF form such as invasive treatments and allergies. | ||||
| ¶ | History – Displays the Client’s Sales History from the control center, client center and appointment book | ||||
| ¶ | View Pre-Ticket at any Time and Review the Client’s Current Sales Ticket | ||||
| ¶ | Navigation Buttons from Control Center - Find a Client Record, Access the Appointment Book, Access Point of Sale, Access Reports, Access Inventory, Access Time Clock or Ring Up a Walk-In Client and many other buttons to take you to a place in which you can better serve the client | ||||
| ¶ | Four Client Background colors in today's client list with appointments list denoting client owes money, salon owes client money, bad address, no email address and everything is normal | ||||
| ¶ | New Option to display a grey background if there is no e-mail in the client record (in addition to mailing address imcomplete ) | ||||
| ¶ | Technician Recommends products on a floating paperless sales ticket and gets credit for the recommendations. Units, Dollars and % tracked and reported | ||||
| ¶ | Front Desk closes on recommended products and gets credit by touching in her name on the line item. Split incentive between front desk and technicians in any way | ||||
| ¶ | Recommended, but not purchased product history by client selection for further consultation | ||||
| ¶ | View Selected Client's Booked Appointments when scheduling future appointments or a client inquiry on the next appt. | ||||
| ¶ | Technicians check their own schedules from the Control Center. Password protected. Can be checked from smart phone or tablet and the computer work station on the floor | ||||
| ¶ | Security Limitations to Control Center functionality for technicians on a "Look-Up" station for the technician's use (floor computers or smart telephone, ipad) and blocks POS, appts, to POS, Reports, Appts, Client Information, and all secure information. | ||||
| ¶ | New customization on how little or much technicians can see or do from look up station. (Y/N) switch for specific options. Such as *see client record, *find client record, *save client record, *see the appointment calendar, *book appointments, or *check in clients | ||||
| ¶ | End of Day - No Show Report generated from Control list on who is left on the list at end of day. As clients are rung out, they disappear from the Control List | ||||
| ¶ | Time Clock Access for the Technician Stations and all other salaried or commisioned staff | ||||
| CONTROL CENTER (continued) | Current Use | Interest | Competition | Comments | |
| ¶ | Add new employee from Control Center | ||||
| ¶ | Client Type Display. i.e. New, Regular, New Request, Regular Request (up to 7 types) | ||||
| ¶ | Display Technician of First Service on the Control List. Option to default to Time of Appointment. | ||||
| ¶ | Sort today's List by Name or Time for easier navigation | ||||
| ¶ | Select a name by their first initial for quick access | ||||
| ¶ | Dynamic List will change status and remove names from list after CheckOut. Anyone left on list at end of day displays in the No Show Report. | ||||
| ¶ | Booking Notes are available by name and in addition automatically pop up in the Check-Out when using Check-In button and Check-Out Notes on Control Center. Can also change the color of the letters to point out the note should be read by everyone who touches this client. | ||||
| ¶ | The ability to monitor the "Wait Time" from the Control list, from when client was checked-in and a pre-ticket created. | ||||
| ¶ | Ability to choose the format of control list - to use Big buttons with client pictures or Small Buttons without pictures to display more names on the screen. Option to choose Beginner Mode for new employees or a Walk In salon that does not need as much functionality as it shows fewer options. The additional options not showing appear under the Menu button. | ||||
| ¶ | Ability to pull pre-tickets (for view or print) along with History and More information (upon creating the pre-tickets). Also, ability to select how many lines of history and more info to print. | ||||
| ¶ | Quick-Find entry box to look up product and service prices by either Description name or barcode from Control Center. | ||||
| ¶ | Detail Ticket Report By Technician from the Control Center. Technicians may run their service and retail sales tickets to confirm activity that has been rung up, and if using VSS Gratuity module, technicians can also see what tips clients have left for them. For security purposes this can be password protected. | ||||
| ¶ | Express Check-In Feature for Walk-In Salons | ||||
| ¶ | Feature to display all Clients on Control List - including those who have checked out. Includes ability to display checked out clients - to review More Info, History or quickly access client's record. | ||||
| ¶ | New function to allow booking from the Tech.Schedule menus. Using the "viewer" stations on the floor, or from a mobile device (Iphone, etc.) Internal Book not accessible from here. Automatic process. | ||||
| ¶ | New feature to print all pre-tickets sorted by technician order (with Sales History and Formula information) at the beginning of the day. This is an optional feature if the salon/spa is not paperless and a print-out for all client's pre-tieckts are required. | ||||
| CLIENT RECORDS (most fields have corresponding reports for mailings/emails) | |||||
| ¶ | Name and Address | ||||
| ¶ | Telephone Numbers (3) | ||||
| ¶ | E-mail Address | ||||
| ¶ | Referred By | ||||
| ¶ | First Visit | ||||
| ¶ | Last Visit | ||||
| ¶ | Last Appointment Time | ||||
| ¶ | Membership flag, membership date, membership expiration date | ||||
| ¶ | Money on Account | ||||
| ¶ | Follow up date | ||||
| ¶ | Note integrated with Appointment Booking | ||||
| ¶ | Flag - User Definable Open Field, i.e. On Time, Late, No Show | ||||
| CLIENT RECORDS (continued) | Current Use | Interest | Competition | Comments | |
| ¶ | Flag - User Definable Open Field, i.e. Bad Check or Card | ||||
| ¶ | Don't call or email flag | ||||
| ¶ | Assign as a Group Payer or Group Guest when one person is paying for multiple people | ||||
| ¶ | Number of Visits (automatic field) | ||||
| ¶ | Gender | ||||
| ¶ | Birth Date | ||||
| ¶ | YTD Sales (automatic integration from point of sale) | ||||
| ¶ | Gross Sales (automatic integration from point of sale) | ||||
| ¶ | Access Client Profiles - Color Formula, Life Style, Allergies, etc. 12 user definable forms | ||||
| ¶ | Customized PDF forms for Client Profile/Questionnaires, Medical Forms or create your own form. | ||||
| ¶ | Access Series History for client activated in client center | ||||
| ¶ | Access Sales History Notes for last 100 sales for client activated | ||||
| ¶ | Client Center - New "TICKET" button to create a detail log (for one client) for any date range to review all Sales Tickets including all detail of the POS ticket. | ||||
| ¶ | Client Center - Add, Edit, Delete | ||||
| ¶ | Client Center - Easily Add multiple Family Members with same address and phone number. | ||||
| ¶ | Client Center - Access clients by Last Name, Telephone, First Name | ||||
| ¶ | Client Center - Ability for chain salons to use one central data base and see clients by store number | ||||
| ¶ | Booking Notes about each client may be saved in their individual record. These notes appear in the Client Center and on booking screens. Their proper use keeps staff alerted to client needs and reduces booking errors. | ||||
| ¶ | Review Booked Appointments from Client Record. | ||||
| ¶ | Client Photos able to store up to 28 photos for each client to allow for visual documentation of client over a period of time and for before and after photos | ||||
| ¶ | New The Client's Points Field is dynamically updated with POS activity. | ||||
| ¶ | New Assign a Client as a Member. If points are active, ability to create double points for members only. | ||||
| ¶ | New - Pick the Preferred method of contact or preferred phone at the client record - for automated Virtual Confirmations. | ||||
| ¶ | Ability to change the display when finding a client - to show the Last Name first. | ||||
| ¶ | Added option to automatically fill in the default technician with a new client record on first appointment (using the technician from the booked appointment). | ||||
| ¶ | Interface with Veriphone's Payware Connect allows a direct link to the credit card processor (5 levels of incryption at swipe on Payware Connect. Virtual only sees the last 4 digits of the card. Stored client credit cards from Virtual can be stored on Verifone's secure server and retreived for purchases but is not stored on Virtual Srvr. (installation fee) | ||||
| POINT OF SALE (POS) | |||||
| ¶ | New Touch screen Technology is used on smart phones, tablets and desk top touch screens | ||||
| ¶ | Register Transactions with options to add discounts(tracks 20 % types and 20 amount types. User definable and can be changed on demand), change quantities, delete items, add items, apply points. | ||||
| ¶ | Ring Sale with unlimited items and multiple tender types | ||||
| ¶ | Return / Refund / Exchange Retail Products | ||||
| ¶ | Mobile Transactions by Technician and Front Desk | ||||
| ¶ | Markdowns / Discounts Dollar and % | ||||
| POINT OF SALE (continued ) | Current Use | Interest | Competition | Comments | |
| ¶ | Multiple Tender Types and Split Tender Capability (Combo Cash / Charge / Check / Gift Card / Redeem Loyalty Points ) | ||||
| ¶ | No Limit on Total Dollar Amount in Day | ||||
| ¶ | Fast Sale Capability: Scan Bar-Code or Manually Enter Stock Number, and Open Cash Drawer Quickly | ||||
| ¶ | Support of Full Scanning, UPC, Manual Item Entry, Open Department, or Open Item Entries | ||||
| ¶ | Automatic Sales Tax Calculation Based on Service, Product or Food | ||||
| ¶ | Optional Pre-Pay, IOU, Post To Host (hotels) features | ||||
| ¶ | Price Look Up | ||||
| ¶ | On line real time sales transactions | ||||
| ¶ | New auto-void setting for credit card transactions, when voiding ticket through VSS to also void credit card transaction | ||||
| ¶ | Integrated credit card functions to Verifones Payware Connect for internet based Credit Card Authorization (5 levels encryption at swipe) | ||||
| ¶ | New Option for Debit Cards with change back feature. Debit pinpad compatible. | ||||
| ¶ | New On both the Add Items and POS Ticket screens, there is a Quick-Find By entry box to look up services and products by either name Description or Barcode. | ||||
| ¶ | Adjusts Inventory with each Sale / Return | ||||
| ¶ | Tracks each Technician’s line items and Total | ||||
| ¶ | Ability to Sell a Series Package (i.e. 6 services at a reduced Rate, pre-paid). VSS will then track the number of visits not to exceed the series qty or expire date. HOUSE receives credit at time of series sale, then the pro-rated value/credit is given to the stylist performing the service (for payroll purposes.) | ||||
| ¶ | New Pre-Receipt option to print prior to receiving payment, in order for the client to review and write in gratuity before type of payment and amount is entered. | ||||
| ¶ | Remove Tax Option for clients with exemption status (example Foreign Consulate) | ||||
| Virtual Spa & Salon - POS Administration | |||||
| OPENING | Current Use | Interest | Competition | Comments | |
| ¶ | Register Date Verification | ||||
| ¶ | Opening Drawer Balance | ||||
| CLOSING | |||||
| ¶ | Till Close - Simple Tabulation Screen for Receptionists to Total all forms of tender in the Drawer; Till Total is Matched Against the Computer's Calculated Sales Ticket Amounts and displays out of balance conditions. | ||||
| ¶ | Bank Deposit - Displays Totals by Tender from each Register | ||||
| ¶ | At Close, No-Show Clients or Un-Resolved Client Tickets Report | ||||
| ¶ | New - Amazon EC2 Cloud Hosting - Automatic Backups, Database Maintenance, Upgrades, Once Close of Day is Performed | ||||
| OTHER CASHIERING OPTIONS | |||||
| ¶ | Authorized Staff Can Ring Sales, Permitting Full Till Accountability | ||||
| ¶ | Capture the Name of Receptionist who Rings each Sale | ||||
| ¶ | From the Sales Ticket, View Sales History, Check Out Note, Client Photo | ||||
| ¶ | From the Register, Split Tender using Multiple user defined Tender Types | ||||
| ¶ | Process the Whole or Partial Ticket Amount as an IOU. Which is displayed in Client History, at POS, Control Center and Client Record | ||||
| ¶ | Process the Whole or Partial Ticket to Hotel's Property Management System (using customized integration with a selected Property Management systems). | ||||
| ¶ | From the Receipt the receptionist can keep the active client and go straight to The Book for pre-booking the next appointment which is automatically tracked in Ultimate Report. | ||||
| ¶ | Give Credit to Appropriate Staff including Front Desk and Technician on each Retail Item and tracked in the Ultimate Report | ||||
| ¶ | Add a Receptionist Name to Items for Split Incentive/Recommend | ||||
| ¶ | Add Items to Sales Ticket from a Menu, Quick Find (by Description) or Scan Barcodes | ||||
| ¶ | Delete Items, Change Quantities, Give a Discount, Change a Price, Change a Technician | ||||
| ¶ | Sell a Gift Certificate or Gift Card | ||||
| ¶ | Add Gratuities to the ticket and use Reports for tracking Tips. | ||||
| Virtual Spa & Salon - Appointments | |||||
| BOOKING CENTER | |||||
| ¶ | Touch Screen | ||||
| ¶ | Real-Time Access to System and Prevention of Duplicate Booking without manager override | ||||
| ¶ | Technician Resource Scheduling | ||||
| ¶ | View Technician Book in One Day or Multiple days (up to 32) and book the appointment. | ||||
| ¶ | Move and Reschedule Appointments | ||||
| ¶ | Override Appointment Time from Default Time | ||||
| ¶ | Ability to Add notes and update client address in process of booking the appointment. | ||||
| ¶ | Automatically books Process Time to skip during a Chemical Appointment in order to book other svcs. | ||||
| ¶ | New - Priority Booking by Technician (to re-order the tech columns by the day or week) in order to control New non-request client distribution | ||||
| ¶ | Ability to automatically Book from a menu of Pre Assigned Multiple Services in less than 30 seconds. Assigns first available or requests. Edits on demand | ||||
| ¶ | Appointments by Technician Specialty (i.e. Prevents Booking of Manicure with a Stylist) | ||||
| BOOKING CENTER (continued) | Current Use | Interest | Competition | Comments | |
| ¶ | Delete / Cancel a Client's Appt. (single, multiple for the day, month or remainder of appts in book) | ||||
| ¶ | Automatically Books a Room with any Technician or books assigned rooms by specific Technician | ||||
| ¶ | Ability to book Standing appointments for the same client with same technician at same time in any weekly increment. Can be booked every other week, every third week, fourth week, etc. | ||||
| ¶ | Edit "Service Description" of appointment. (insert notes when booking) | ||||
| ¶ | New - Auto-Booking is the ability to automatically LINK a Chemical Service to a Hair Cut for booking two services in one step for same technician including processing time shortening the booking process. | ||||
| ¶ | Able to add a client name to Wait Book for a particular technician or first available technician and may be posted to list for multiple days. Can automatically access the Wait List upon cancellation. | ||||
| ¶ | New Additional Note functions for each Technician that can be used for intersalon/spa communication or more notes about the Technician specifically. | ||||
| ¶ | Technician's Picture and Profile Information accessed through the book and Client On-Line Virtual Booking. | ||||
| ¶ | Openings feature will search for the first available appointment by length, date and time. Also available: Specify one Tech or only Tagged Technicians. | ||||
| ¶ | Cancel all appointments for a particular client through the Month or Year. This is helpful for a standing client who needs to change her standing time/service. | ||||
| ¶ | Audit of activity for a particular Client or a Technician. Including booking, canceling and overwriting. | ||||
| ¶ | New feature called "Quick Book It" where you may insert user definable code service types or description for a service - instead of using the "book it" menus. | ||||
| ¶ | Customize the Colors used for the background and fonts in the Appointment Book. | ||||
| ¶ | Start Marks ability to start booking only on the hour,1/2 hour etc.to optimize bookings by technician. | ||||
| ¶ | Navigation- JUMP function - to go directly to a particular Technician, Time or Group's book. | ||||
| ¶ | New Navigation- Click on the Time of Day box (at top) and adjust the book back to the closest time slot of current time. | ||||
| ¶ | New Navigation- New Quick-Access Keys to jump to the Next 4, 6, or 8 weeks from "today'. | ||||
| ¶ | Book Futures Appointments as far into the future as salon requires. | ||||
| ¶ | New Option to View 16-32 Technicians columns on one page with 5 hours at a time using smaller font. | ||||
| ¶ | The "8-Day" feature (for one technician) can now be setup in "Smaller Mode" showing up to 32 days at a time. | ||||
| ¶ | Ability to Review all Booked Appts (Past, Present & Future) for any client from most areas in Virtual, print a Report. Also Cancelled Appointments from the Book Review Area. | ||||
| ¶ | New Option in setting up the technician's book schedules that allows the process to skip and jump weeks for alternating weekly schedules. Ten user defined scenarios to mark technician closed or open for as far into the future as required. | ||||
| Virtual Spa & Salon - Information Access | |||||
| INQUIRIES | Current Use | Interest | Competition | Comments | |
| ¶ | Client Center - Clients by First Name, Last Name and Telephone Number | ||||
| ¶ | Inventory Records by UPC or Code, Style Number or Description | ||||
| ¶ | Service / Item Sales Transaction | ||||
| ¶ | Gift Certificate Information by Certificate Number or Client Name | ||||
| ¶ | Technician Sales Statistics | ||||
| PRICING | |||||
| ¶ | Pricing of Individual Product or Service | ||||
| ¶ | Grouping of Items or Services ( Package Deals or Multiple Appointments ) | ||||
| ¶ | Individual Pricing by Technician by Service Automatic at POS | ||||
| ¶ | Price Look Up | ||||
| ¶ | Markdowns / Discounts Dollar or % | ||||
| Virtual Spa & Salon - Inventory | |||||
| MANAGEMENT | |||||
| ¶ | Maintain a Comprehensive Perpetual Inventory at the Site Level (can be maintained locally or corporately) | ||||
| ¶ | Cyclical and Full Physical Inventory Counts | ||||
| ¶ | Records Activity of All Back bar Retail and Chemical Products (Used as Consumable) | ||||
| ¶ | Reports and Batch systems that alert when to Reorder Inventory (Min / Max) | ||||
| ¶ | Automatically Pre-fill Order Amount based on Reorder Quantity, Reorder Point and On Hand Amount (min/max). | ||||
| ¶ | Analyze Reorder Quantities based on Computer Generated Qtrly Average Sales to Min/Max and Adjust Appropriately | ||||
| ¶ | When Ordering, Select by Item, a Range of Numbers, Brand, Item Class, Description, Bar Code or Vendor | ||||
| ¶ | Process Data in Batches as Orders, Receipts, Returns, +Adjustments, -Adjustments, Recount, Reorder Point, Reorder Qty, Retail & Cost $ | ||||
| ¶ | Import Price Changes from a .CSV File (Access, Excel, etc) | ||||
| ¶ | Supports Bar Code Scanner at POS and Hand Held Import for Physical Counts | ||||
| ¶ | Generates Bar-Codes and Price Labels (custom interfaced with specific Barcode Label Printer) | ||||
| ¶ | Analyzes all Sales for Best Profit Potential | ||||
| ¶ | Audit Trail of All Transactions, i.e. orders, receipts, etc. | ||||
| ¶ | Tracking Amount of Product Added to Inventory Throughout Year | ||||
| Virtual Spa & Salon - Reporting | |||||
| FRONT DESK REPORTS | Current Use | Interest | Competition | Comments | |
| ¶ | Technician Daily Schedule Report | ||||
| ¶ | Confirmation Report by Client | ||||
| ¶ | Daily Cash Count Report for Balancing the Drawer | ||||
| ¶ | Subtotal Balancing Report by Drawer and Entire Salon (for daily, or any date range) | ||||
| ¶ | Transaction Detail Log (all sales tickets by any date range, and sorted by time, tech or drawer) | ||||
| ¶ | Simple Transaction Detail Log by Individual Technician (daily or any date Range) | ||||
| ¶ | Final Z-OUT cashiering report (to zero out end of day) | ||||
| ¶ | Nightly No-Show Report (for those clients booked, but no ticket) | ||||
| MANAGEMENT REPORTS (any date range) | |||||
| ¶ | Gift Card Report | ||||
| ¶ | Sales Report for salon | ||||
| ¶ | Technician Sales Report by Service/Product Type | ||||
| ¶ | Technician Sales Summary | ||||
| ¶ | Ultimate Performance report. Relevant productivity #'s and % by technician & front desk in real time up to the second for any range of dates and includes pre-books. | ||||
| ¶ | Real Time Retail Sales report. Select ALL service and products, or selected types and sort. Comprehensive Picture of Retail | ||||
| ¶ | Client Retention Summary by Technician and Salon by Client Name or Summary totals) | ||||
| ¶ | Client Census Report (total # of Males/Females, Booked Status: New non request or Regular Request, etc) Seven user defined types required field*. | ||||
| ¶ | Payroll Commission Report - Produces Staff Member's Gross Pay Amt. based on individual commission plan (28 levels) and salon deductions | ||||
| ¶ | Time Clock Punches Report (one technician or all, daily or weekly range) | ||||
| ¶ | Voids Report (should be run daily and analyzed) | ||||
| ¶ | New CSV output for Detail Sales Transaction Reports to import into Excel or other software (as needed) Many Options available. | ||||
| ¶ | Productivity Report gives you sales per hour (based on Sales Tickets and Time Clock Hours). One technician or all, daily, weekly or monthly ranges | ||||
| MARKETING REPORTS | |||||
| ¶ | Generates Reports, Mailing Labels, Emails (CSV) for export, i.e. Email Blast Programs such as Mail Chimp or Constant Contact | ||||
| ¶ | Clients by Media - First time, "How did you hear about us?" such as email promotion, direct mail, advertising, group on and many more, | ||||
| ¶ | Clients by Gender | ||||
| ¶ | Clients by Birth date (accepts month and day if year not available) | ||||
| ¶ | Clients by Last Appointment Target lost clients by a user defined date range. | ||||
| ¶ | Clients with YTD $ or Gross to Date $ Selection. 20% of your clients represent 80% of your revenue - target for promotions | ||||
| ¶ | Clients by Referral - good option for double points opportunity | ||||
| ¶ | New Clients - Thank You email or post cards every day increases your chances for retention. Automatically generate and promote business personality and policies | ||||
| ¶ | Clients by Sales History Selection down to the item level, purchased/not purchased, all clients, selected staff, and many other options - Resource for Targeted Promos | ||||
| ¶ | Clients by Technician sales history for special promotions, price increase, or resignation | ||||
| ¶ | Entire Client List - We are moving, we are cleaning up our files, manufacturer promotion, and many more options | ||||
| ¶ | Clients by Zip Code - Target a promotion for a client personality whether poor, blue collar, middle class or upper echelon client personality. Know your Clients | ||||
| ¶ | Clients with Membership - Cash flow opportunity. Pay for a membership and receive . . . and double loyalty points. Great for targeted promotions . Know your Clients | ||||
| ¶ | New CSV output for all Client Reports to export to Constant Contact, Mail Chimp, Excel and other software as needed. Web Tools Integrate quickly | ||||
| INVENTORY REPORTS | Current Use | Interest | Competition | Comments | |
| ¶ | Suggested Order Based on Quarterly Average Sales and on hand amount by Item. Never too much and never too little. Just in Time | ||||
| ¶ | Restock Analysis - Products and Quantities Sold for Current Day help the manager watch for quick drops in inventory and keep an eye on the on-hands | ||||
| ¶ | Real Time Retail Sales Rpt - On Hand, Transfers, +&- Adjustments, # Sold, Shrinkage, Cost of Goods Sold, Cost On Hand | ||||
| ¶ | Backorder Report | ||||
| ¶ | Back bar Usage by transaction by staff member by retail item or empty color tube | ||||
| ¶ | Price and Cost Review - Select discontinued items and put on sale. Increase a staff member's prices, promotion on this month's special, manufacturer promotion | ||||
| ¶ | Physical Count Report -Current on hand amounts versus shelf on hand amounts. Optional Hand held scanner to sync or use mobile internet device + or - adjustments | ||||
| ¶ | Inventory Count Valuation | ||||
| ¶ | Product Turnover by Month - Know how you are doing every month with each product inventory to the item level. Inventory Management Use | ||||
| ¶ | Voucher Sales Report | ||||
| ¶ | New CSV output for all Inventory Reports to export to Excel or other analytical software. Want to play what if's? Start with actual data for better results. | ||||
| APPOINTMENT BOOK REPORTS | |||||
| ¶ | View / Print Daily Schedule for Each Employee. Go Paperless and Go Green. No need for messy paper. Stay on the Screen and Go Green from their mobile smart phone | ||||
| ¶ | View / Print Client Flow Tickets with Technical Cards as Needed. Upon check in on the tablet know your client with notes, picture, and sales history before you . | ||||
| ¶ | View / Print Appointments by Time - Stay on the Screen and Go Green. Technicians acess their protected schedule with their smart phone and know their client | ||||
| ¶ | View / Print On Line Bookings by Client - The client may mess up. Not likely but just in case, take a look by technician every day on what was booked on line | ||||
| ¶ | View / Print Booked Value of Gift Card or Certificate Holders when the client does not remember the amount | ||||
| ¶ | View / Print Nightly No Show Report - If there is anybody left on the Control Center, they left without paying or having their service done. Client Focus controls the $$ | ||||
| ¶ | View / Prints Appointment Book Activity for a Specific Day from the technician's or manager's smart phones | ||||
| ¶ | View / Print Pre-Booked Productivity on the Ultimate performance report. Then analyze the client retention by Technician versus pre-book $ and % | ||||
| ¶ | View / Prints Confirmation Reports by Client - Automation for Confirmations a better choice unless upselling | ||||
| ¶ | Feature to display the "booked value" of total services in the book for a future range of dates. Great for projecting cash flow and retail opportunities through promotions | ||||
| ¶ | New Option on Confirmation by Client, to print only the New Clients by type or first visit date. Alternative to this method is Auto Confirmations for all, phone/email/text | ||||
| Virtual Spa and Salon Options | |||||
| Virtual Auto Confirmation | Current Use | Interest | Competition | Comments | |
| ¶ | Lists All Clients Scheduled for Next Day with Phone Numbers or any time range. Good to call if not on time. View on smart phone, change her color for running late | ||||
| ¶ | Automatic Virtual Confirmations text, phone, email with on line reporting (option). Best value for maintaining a full book and less no shows. Never sick or moody | ||||
| ¶ | Records Date and Time of Confirmed Appointments (on-line). Consider charging a penalty if they were confirmed and no showed | ||||
| Self Service Kiosk | |||||
| ¶ | Check In by Telephone Number, first name or last name. Many options to conform the kiosk to your business personality. A tablet makes a good kiosk. | ||||
| ¶ | Add a Service to Today's Sales Ticket. Pick a technician or next available. Add a product to the ticket and book the next appointment. All optional with your colors | ||||
| ¶ | Add New Client Information at Check In - You define the criteria for your business personality | ||||
| ¶ | View all products in an Item Classification and touch items chosen when adding product(s) to today's ticket | ||||
| ¶ | Choose only technicians who have checked in for the day with their pictures as an option - Technicians not in do not appear. Choose First Available as an Option | ||||
| ¶ | Customize colors and buttons to match salon website so the clients recognize the business brand and personality | ||||
| ¶ | Customize functionality flow to suit spa/salon environment. Choose from options available for check in, add services and retail, and book a future appointment or not | ||||
| ¶ | Ability to see Technician Photo's when selecting a technician. Makes it friendlier especially if you don't remember the name. | ||||
| Additional Module Options | |||||
| ¶ | Security Module with over 60 function passwords. Login tracking and function by login. POS Code and Booking Code by Employee with tracking. Anything you need protected can be. Change passwords regularly | ||||
| ¶ | Mobile tablets are no charge. Virtual Smart Phone is $5/mo, a powerful techician and front desk tool to stay at their station or mingle and update client focused ticket today | ||||
| ¶ | New enhancement to smart phone app to add multiple items to paperless sales ticket and added functionailty for POS and Booking. Mini Me for one technician's day | ||||
| ¶ | Virtual Bookings for your clients is flexibile. Choose which technicans are on the Virtual book, cancellation policy and more. Virtual is on line real time which means your internal appointment book is being updated as it happens. Check clients and what they booked with daily reports and make changes where necessary. Allow single booking or multiple booking. Certain services and not others. Virtual Bookings even has a robot that rearranges the services in the order that makes most sense for the client | ||||
| ¶ | Option to match your website colors with Virtual On Line Booking for a smooth transition | ||||
| ¶ | Time Clock Module: Allows Punch In and Out to track the number of hours per pay period. Puch in and out by 10 different staff activity and pay less for training as an example | ||||
| ¶ | Client Rewards/Loyalty Points System - No need for cards. You decide the worth of a point, membership rewards, and selected services and retail for promotions | ||||
| ¶ | Real Time Chain Connect Enterprise System - unlimited locations, central booking, on line real time, combined salon/spa reporting, remote access from anywhere | ||||
| ¶ | Credit Card Integration with Virtual POS and PCI Compliant Payware Connect (by Verifone) Amazon encrypts five levels deep at the swipe level | ||||
| ¶ | Virtual Gift Card Software with internal tracking using a maintained gift card numbering scheme for pre-set bar-coded cards. System keeps staff honest | ||||
| ¶ | Gratuity Tracking with a pre-receipt for client to fill in amount. %'s, or spread amount, individual tip amounts, and add a staff member to the ticket to receive tip | ||||
| ¶ | Recommend - Tag team stylist on a smart phone to front desk check out for papaerless recommendations and close. Split the incentive on Payroll Preparation | ||||
| ¶ | Virtual Payroll Commissions/Incentives. The Payroll Module can calculate straight or scaled commission plans and/or hourly wages. Virtual Payroll takes the sales figures and applies the commission plan assigned to individuals. There are 28 levels of commissions. The deduction table can be used for salon charges. Deductions can be applied before or after commissions. | ||||
| ¶ | Consultation Services remotely or on site. Get a salon good software health analysis. You may be missing opportunities to make more money and provide great svc. | ||||
| ¶ | Confirmations and marketing messages integrated with Televox. Target your client list and email blast your important messages and promotions to clients | ||||
| ¶ | Instead of large license upfront and in house servers, get your information real time from Amazon EC2 Cloud Hosting running Virtual Spa and Salon software. Mo. Fee | ||||
| ¶ | Browsers: Internet Explorere (IE), Safari, and Android Chrome. Virtual runs on smart phone, tablet, laptop and desk top. No need for internal server | ||||