| The natural result of tracking information is relevant reports that give you what you need to know when you need it to plan for the future and evaluate today. And because of the VSS Webability, you can do this from any place in the world without having to use anything but a web address. Your staff won't even know you are there.
All VSS reports can be run for today or any range of dates and the reports are segmented for different skill sets including, receptionist, technicians, managers and owners.
Front Desk - VSS has a report system that gives the front desk what they need to account for the money in the drawer, balance and get them home on time. VSS reports by drawer and shift with a salon cumulative for balancing. Out of balance conditions are a snap to find with VSS.
Booking Reports - VSS calendaring reports track the appointments, the technicians and who made the appointment. You can view or print the technician's daily schedule. Audit trails confirm who booked this appointment last Thursday when there is an issue. Today or tomorrow's schedules can be printed or viewed from a PDA or Workstation. A "No Show" report lets you know so you can mark the client's file for next time. With Virtual Confirmations, the computer reminds the client through voice, text or email of their next appointment using a professional actor's voice.
Productivity Reports - VSS productivity reports for managers show technicians their numbers broken down in summaries and expanded to include categories of services and products. You know a particular technician's numbers compared to the rest of the staff. Salary reviews are made simple when you know everything about the technician's performance and hours worked. Know individually who is making a profit for you and who is costing you money through the productivity report. Using information from the time clock and information from the services productivity report, Virtual takes the service dollars divided by service hours to produce productivity per hour.
Know the numbers for the salon by department. Why are we doing more in facials than massage? Is it a staffing issue, a training issue?
Marketing - Send a letter, email or even a text message based on the last visit date, the birthday, how much they spent, new clients, how they heard about you, their purchases, a terminated employee, and more. Don't have time; ask us about our upcoming Virtual Marketer system.
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Client Census - Report on how many clients by gender and how many by client type, i.e. new request, new non-request, regular request, regular non-request.
span class="hdr_blue">Client Retention - VSS reports let you know the individual technician client retention and the retention of the spa and salon. Those with high retention rates teach the next class on what it takes to consistently meet those numbers. There is also retention by client name to identify lost clients. Virtual Marketer is an excellent vehicle to send a voice, text or email message inviting them back.
Inventory - Just In Time inventory has never been easier. You know the value of how much you have in stock. You know what to order next time with the Min/Max reporting system and the Sell Through reporting system. Never have too much or too little, always the right amount. You know which items are movers and which ones are just taking up shelf space so you can take action. Before the next order, run reports by inventory value and sell through and evaluate how you have your min/max levels set. Sending your purchase order to your vendors in a format that goes right into their distribution system is an SCI option that saves time and increases accuracy. Balancing inventory is made easy with VSS inventory reporting system and an optional hand held scanner.
Business Intelligence - Taking it up a notch, VSS Just Ask module is a dream for owners and managers who are marginally computer literate. For the first time in the industry there is a Business Intelligence system that puts information on the screen instantly to manipulate, graph or even create a new report on the fly. Picture the screen changing in seconds when you drill down from annual sales to quarterly, to monthly, to weekly, to today. Drag and drop fields into the report such as service versus retail dollars with discounts, without discounts. Just Ask has over 35 reports that can be manipulated using Microsoft's and EXCEL. Just imagine the ability to look at your history to predict your future.
Multiple Locations - VSS Chain Connect module consolidates the numbers by spa or salon and Just Ask disseminates the information from broad to specific. Look at one location or all and drill down to a specific technician, instantly.
How relevant is your reporting system? Let us help.
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