Self Service example:
Assuming that 1500 clients out of a base of 30,000 clients use the self-service kiosk to check in, add product to the ticket, and book a future appointment, you could count on one extra appointment per year and one extra product every third visit. Assuming a $75.00 average service ticket and a $15.00 average product ticket.
$112,500 /year extra booking
$ 22,500 /year extra product
Examples used are based on a 30,000 client base. Take a look at VS&S products by calling or emailing for a personal Virtual Tour to see how it's done. Do the math for your size salon/spa to understand your ROI compared to the personalized quotation from an SCI Account Manager.
Hard dollars can be quantified but soft dollars are hard to measure. Some percentage soft dollars added to the hard dollar examples provides you with the true ROI for your move to a better way of doing things.
Soft Dollar ROI
Less training time for new staff
VS&S browser based touch screen software for the front desk can be taught in less than an hour. Bookings can be taught in 30 minutes, Inventory can be taught in 2 hours for experienced staff members.
VS&S helps you understand the fast movers from the slow movers so you can free up shelf space for trying an innovative new product.
Cyclical Inventory Counts
Less time spent on physical inventory counts result in labor savings for you.
Knowing what you have on the shelf sends a message to the staff and as a natural result less will walk out the door.
Improves staff morale because VS&S Gratuities does the job for you… eliminating cumbersome manual procedures with envelopes or tally sheets. Technicians love it because they can depend on getting 100% of their tips. And… you are IRS compliant.
Credit Card Integration
Improves staff morale because there is one balancing report not two -- decreasing errors. Added bonus, one less machine on the desk.
One of the key ingredients to client retention is the ability to know, "who is she?" VS&S makes it easy to know your clients' color formulas, lifestyles, likes and dislikes. Is the client checked in? what did they buy? How much did she spend? When is his next appointment? Who did she see last? Who is she seeing today? What did the technicians recommend? Hard to put a dollar value on but the ROI is there.
Whether it is from a Virtual PDA, laptop, or workstation, technicians can see if the client has arrived, check her profile, add product recommendations, enter a formula,
and check their schedules. Technicians love it!
Christmas rush? Grab a Virtual Assistant and help check in. Line at the check out? Grab a Virtual Assistant and take credit card purchases. The clients will be impressed!
Virtual Marketer (New)
Virtual Marketer lets you add an advertising message on to the end of the confirmation call or text message, call clients who are overdue for a visit and offer an enticement to return, thank new clients for coming in and the list goes on. All done with a computerized actor's voice that sounds terrific. Think of the increased sales and time savings but most of all think about the ROI.