What is your Return on Investment (ROI)? | Virtual Spa and Salon
       





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What is your Return on Investment (ROI)?
  • VS&S takes one of your largest expenditures, labor, and reduces it.
  • VS&S helps you retain clients through better customer service.
  • VS&S helps you improve staff morale
  • VS&S helps you maximize the book
  • VS&S helps you manage your inventory
  • VS&S helps you increase your retail sales
  • VS&S helps you save money
  • VS&S helps you analyze your business
  • VS&S helps you become more efficient
  • VS&S helps you improve your bottom line

We boast that you will see a ROI within the first year of implementation. Here's why . . .

Virtual Bookings example:
Conservatively, what if on-line bookings resulted in one more appointment a year for 1000 clients the first year and 2000 clients the second year whose average ticket is $75.00?

$75,000.00 First Year
$150,000.00 Second Year

Recommend example:
Conservatively, what if 2500 clients purchased an extra product per visit @ an average of $15.00 because you implemented the Touch Screen Recommend paperless tag team approach within the first year of purchase?

$37,500.00 First Year
$75,000.00 Second Year

No Transaction Fee Gift Card example:
Industry standard with a bank's gift card program is .10 a transaction x 2.1/2 swipes per card for a total of .25 per card. Conservatively, what if you sold 10,000 gift cards within the first year of purchase of Virtual Gift Card with no transaction fees? Some of our clients who sell millions in gift cards report as much as $40,000 in transaction fees annually before VS&S Gift Card...

$2,500.00 First Year Savings
$5,000.00 Second Year Savings

VS&S Confirmations example:
Assuming four hours a day with a staff member calling to remind clients @ $7.50/hour compared to .18 a confirmed voice and text message. E-mail complimentary with purchase.

$9,360.00 Staff Member/year
$5,616.00 Virtual Confirmations
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$3,744.00 Savings/Year

Virtual Inventory Management example:
Just In Time Inventory means never having too much on hand or too little. In the too little category, assuming lost sales of out of stock conditions at 10 times a year with a client base of 30,000 clients and assuming 775 clients could not purchase at an average of $15.00 average ticket.

$11,625.00 Lost Sales/year

After an implementation of Just In Time Inventory, assuming a reduction of pilferage @ 120 products a year with an average ticket of $15.00.

$ 1,800.00 /Savings/year

Packages example:
VS&S packages means 30 seconds to book a package of 12 services. If you are booking one at a time, you can assume a conservative 15 minutes to book the same package. Out of a base of 30,000, assuming 10,000 clients book packages once a year @ 1500 hours staff time per year times an average of $9.00 /hour/wage.

$22,500.00 /yr one at a time

Self Service example:
Assuming that 1500 clients out of a base of 30,000 clients use the self-service kiosk to check in, add product to the ticket, and book a future appointment, you could count on one extra appointment per year and one extra product every third visit. Assuming a $75.00 average service ticket and a $15.00 average product ticket.

$112,500 /year extra booking
$ 22,500 /year extra product

Examples used are based on a 30,000 client base. Take a look at VS&S products by calling or emailing for a personal Virtual Tour to see how it's done. Do the math for your size salon/spa to understand your ROI compared to the personalized quotation from an SCI Account Manager.

Hard dollars can be quantified but soft dollars are hard to measure. Some percentage soft dollars added to the hard dollar examples provides you with the true ROI for your move to a better way of doing things.

Soft Dollar ROI
Less training time for new staff

VS&S browser based touch screen software for the front desk can be taught in less than an hour. Bookings can be taught in 30 minutes, Inventory can be taught in 2 hours for experienced staff members.

Smarter Ordering
VS&S helps you understand the fast movers from the slow movers so you can free up shelf space for trying an innovative new product.

Cyclical Inventory Counts
Less time spent on physical inventory counts result in labor savings for you.


Less Pilferage
Knowing what you have on the shelf sends a message to the staff and as a natural result less will walk out the door.

Gratuities Tracking
Improves staff morale because VS&S Gratuities does the job for you… eliminating cumbersome manual procedures with envelopes or tally sheets. Technicians love it because they can depend on getting 100% of their tips. And… you are IRS compliant.

Credit Card Integration
Improves staff morale because there is one balancing report not two -- decreasing errors. Added bonus, one less machine on the desk.

Client Information
One of the key ingredients to client retention is the ability to know, "who is she?" VS&S makes it easy to know your clients' color formulas, lifestyles, likes and dislikes. Is the client checked in? what did they buy? How much did she spend? When is his next appointment? Who did she see last? Who is she seeing today? What did the technicians recommend? Hard to put a dollar value on but the ROI is there.

Virtual Assistant
Whether it is from a Virtual PDA, laptop, or workstation, technicians can see if the client has arrived, check her profile, add product recommendations, enter a formula, and check their schedules. Technicians love it!

Christmas rush? Grab a Virtual Assistant and help check in. Line at the check out? Grab a Virtual Assistant and take credit card purchases. The clients will be impressed!

Virtual Marketer (New)
Virtual Marketer lets you add an advertising message on to the end of the confirmation call or text message, call clients who are overdue for a visit and offer an enticement to return, thank new clients for coming in and the list goes on. All done with a computerized actor's voice that sounds terrific. Think of the increased sales and time savings but most of all think about the ROI.